When an operator asks a client for permission to put them on hold, what they’re really saying is “Can you wait a short time not talking to anybody?” It occurs at different times throughout a call, and for varying durations. VoIP phone systems help make this lull period engaging with music, messages, and other information. […]
VoIP systems keep callers on the line Read More »
Although digital communication tools let businesses connect with customers and other stakeholders in an efficient manner, telephones are still used to communicate with important business stakeholders. And for many organizations, determining whether to use internet phones or legacy systems remains a concern. To help you decide, here’s a short guide on business phones and their
What does the lifespan of a business phone system look like? Read More »
There are several benefits to migrating your unified communications (UC) to the cloud. These include better business agility, disaster recovery, greater mobility, increased efficiency and reliability, and better customization, just to name a few. To ensure that cloud migration is successful, your organization needs to do the following. Opt for a gradual transition Migrating unified
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Voice over Internet Protocol (VoIP) phone systems are cheaper and more efficient than regular phones and businesses are jumping on board. However, transitioning without a plan can cause a range of issues that many business owners never expected. Here are a few you should keep in mind. Poor call quality Complicated and frustrating VoIP system
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Flexibility or ease-of-use? Choosing between a hosted or managed VoIP setup depends on the type of service your company is willing to pay for. Would you prefer flexibility or accessibility? Managed VoIP means that your company is in charge of managing and maintaining the on-site system. While initial costs are generally greater due to hardware
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What is TCO? TCO is the overall sum of procuring, deploying, and operating a VoIP system over its life cycle, which is typically five years. An experienced VoIP expert should be able to give you an informed approximation. Upfront costs Upfront costs are largely determined by whether you buy a VoIP system outright or
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Voice over internet protocol (VoIP) phone systems give employees the freedom to make and receive calls from any location. More importantly, a good VoIP solution allows you to enable work-at-home arrangements that will keep your workers happy and your company productive. So how exactly will VoIP and working at home equal to a more successful
VoIP and remote work: The perfect combination Read More »
Time/Date data The information that nearly any VoIP system should be able to access easily are the time, date, and duration of calls. Since most businesses usually have tight budgets, they can learn a lot from analyzing this data to help decide how many employees are needed to answer the phones and at what particular
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Even the most attentive customer service representative can make mistakes; after all, he or she is only human. If your business uses VoIP as its telephony solution, errors can be lessened through call recording. Find out how this helpful VoIP feature can benefit your organization. #1. Improve customer service One of the most important reasons
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