Much more of VoIP’s potential would be tapped by businesses, thanks to the enhancements that 5G will bring about. Mobile VoIP VoIP calls rely heavily on sufficient download and upload speeds. For example, when mobile VoIP users on 4G networks are limited to 12 Mbps upload and 2 Mbps download speeds, they experience unstable and […]
How will 5G improve VoIP? Read More »
Your managed services provider may have your business communications covered, but knowing a thing or two about Voice over Internet Protocol (VoIP) will help you understand what VoIP solution best fits your business. What are your choices? Which one is better? Read on to learn more about VoIP. What are proprietary systems? When most companies
Open-source or proprietary VoIP: Which one is for you? Read More »
Voice over Internet Protocol (VoIP) provides small- and medium-sized businesses (SMBs) with the convenience of making and receiving calls from anywhere with an active internet connection. VoIP enables your staff to meet the demands of your clients, which boosts customer satisfaction. VoIP also has another feature that can take your customer service to the next
Why your business should record calls Read More »
To know the difference between VoIP and VoLTE, let’s first examine the older of the two technologies. What is VoIP? Unlike analog telephones that use phone cables, VoIP uses the internet to transmit voice calls. VoIP calls can be made using laptops, desktop computers, smartphones, tablets, and even old handsets fitted with appropriate converters. VoIP
VoLTE: What is it, and how different is it from VoIP? Read More »
Desk phones that sit in the office are quickly becoming obsolete as many employees work off-site. Instead of traditional telephony systems, forward-thinking businesses are using softphones for most, if not all, of their communications. If your company hasn’t already done so, here are five compelling reasons why you need to start using softphones. Anytime, anywhere
Why you should consider softphones over desk phones Read More »
Most businesses today have made the switch from the traditional landline telephone system to a Voice over Internet Protocol (VoIP) system. This is because VoIP offers more benefits including cost reduction, mobility, and scalability. But just like any device that’s connected to the internet, VoIP phones can be targeted by hackers who want to steal
How to know if your VoIP system is being hacked Read More »
VoIP telephony ensures effective communication and business continuity in times of crisis. Facilitates remote work and service delivery VoIP is an indispensable tool for organizations that have rolled out work-from-home setups. Through VoIP platforms like Skype, remote workers can jump on calls and join meetings from anywhere, at any time. Employees stay connected as long
3 Ways VoIP can help organizations get through the COVID-19 pandemic Read More »
There’s a VoIP service perfect for every business setup. Do you rarely leave your house and office, or are you usually on the move? If you’re a business owner, what’s the size of your company, and what factors matter most to you? Let’s take a look at some of the VoIP services available on the
5 VoIP services to help your business Read More »
Contact center operations Highly automated VoIP technology enables businesses to manage their call centers easily and reduce the need for human intervention. For example, AI-integrated VoIP systems can determine a caller’s personality, mood, and queries, so calls are routed to the agent best equipped to handle them. This makes call center operations more seamless and
Is AI-powered VoIP the next step? Read More »
